Methods of Ordering or Contacting Zenith Industries LLC
To assist you in ordering products or answering questions, we have established four different ways to contact Zenith Industries LLC:
- Phone: 1-844-ZENITHUS (936-4848) (USA)
- Fax: 1.972.721.6741
- Mail: Zenith Industries LLC, P.O. Box 225830, Dallas, TX 75265-5830
- Internet: http://www.zenithindustries.net
Our Customer Service Representatives are available at 1-844-936-4848 during the following hours:
Monday – Friday 8:00 a.m. – 5:00 p.m., C.S.T. Saturday and Sunday Closed
Method of Payment for Internet Orders from the United States
On Internet orders, Zenith Industries LLC accepts payment by credit cards via Bank of America (CyberSource) and Paypal Payments. Zenith Industries LLC accepts Visa, MasterCard, Discover and American Express. We do not accept COD orders.
- Order Information. Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your name, credit card number and expiration date, billing address for the credit card, shipping address (if different from the billing address), phone number and e-mail address. We need your phone number and e-mail address so that we may contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.
- Order Confirmation and Acceptance. You normally will receive an acknowledgment after our receipt of your order. This acknowledgment does not constitute the acceptance of an order or a confirmation of an offer to sell. We will then confirm your credit card information with your credit card company. If there are no problems with your information, we will then send you an e-mail that your order is being processed and notify you that your credit card is being debited. If, however, there are problems with your information or your credit card company is unable to verify any of your information, we are unfortunately unable to correct most of these problems and you will need to contact your credit card company to correct such information. Zenith Industries LLC reserves the right to limit the order quantity on any item or cancel an order.
- Order Delivery Time. Most orders are shipped within two business days after receipt of your credit card confirmation. Some delay, however, may be unavoidable due to product unavailability, force majeure, or Acts of God. Also, please allow additional time for orders placed during the holidays or weekends since our office is closed during these times.
- Backorders. Zenith Industries LLC strives to keep its products in stock. However, due to unusual buying patterns or other circumstances, situations may occur where certain products may not be available. If the product is temporarily out of stock, we will honor the price at the time of your order. If the item is sold out, we will offer a comparable value. We appreciate your business and understanding. If another comparable item is not available we do not currently accept backorders but if you send us an email we will notify you when the item you want is available again.
- Credits. Any credits left on your account can be used toward a future order. At your request, we will issue a credit to your credit card account.
- International Orders. From this web site, Zenith Industries LLC will only accept orders for delivery in the United States. Please call 1-844-ZENITHUS (936-4848) if you wish to place an order for delivery outside the United States.
- Order Cancellation. You may cancel your order at any time prior to shipment. Zenith Industries LLC reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.
- Security. We have provided secure transmissions to protect your order information. These transmissions are secured through encryption technology, which provides a coded method to protect. Please see our Privacy and Security Statement for more information.
- Sales Taxes. Where required by applicable law, Zenith Industries LLC will charge sales tax on all sales orders at the applicable sales tax rate. However, Zenith Industries LLC complies with all laws in regard to sales tax, so it reserves the right to charge sales tax should applicable law require. If you reside in Texas, you will see a charge for Texas sales tax added to your order, currently the rate is 8.25% for Texas.
- Shipping. Orders are shipped Fedex Ground unless otherwise requested. Free shipping is available for orders shipped to US equal to or over $25! Orders are shipped Fedex Ground for this deal. Shipping and handling charges will be provided at the time of the order entry. Most orders can also be shipped by air, usually either Next Day or Second Day delivery, for an additional charge. Please ask your Customer Service Representative for details. Federal law prohibits certain products listed as ORM-D or HAZ-MAT from being shipped by air.
- Will we ship HAZ-MAT, ORM-D and HAZ-MAT Products: In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground. Most finishes and cements fall under these guidelines. Such products are generally listed as ORM-D or HAZ-MAT products in this web site. Please allow at least 10 days for these items. Additional shipping feeds for HAZ-MAT and ORM-D apply to shipments, accordingly. Please check with your Customer Service representative for additional details.
- Minors. Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parent or guardian. Parents and guardians of minors agree to supervise and be responsible for all use of this web site by minors under your name or account and to be financially responsible for purchases through the web site by such minors.
- Price and/or Description Changes. All prices, pictures and descriptions in this web site and all other Zenith Industries LLC publications are subject to change. Please contact us within 30 days regarding price or promotion discrepancies. Zenith Industries LLC is not responsible for pictorial, typographical or other inadvertent errors.
- Satisfaction Guaranteed. Zenith Industries LLC delivers quality products to our customers. We are confident that you’ll be satisfied with your purchase from Zenith Industries LLC. If, however, you are not satisfied for any reason, return it within 90 days of purchase and we will gladly replace the product or return your money. Your satisfaction is guaranteed.
- Return of Products. To return products, please call 1-844-ZENITHUS (936-4848) and explain the reason that you are not satisfied. We will give you instructions on how to return the product if the purchase was made no more than 90 days of your return date. When Zenith Industries LLC receives the product, we will then either replace the product or credit your credit card, whichever you prefer.
- Substitution Policy. Zenith Industries LLC may substitute an item of equal or greater value. In making substitutions, we take great care and consideration to the performance of your product so it will exceed your expectations.
- Customer Service. If you have any questions or problems, please call our Customer Service Representatives toll-free at 1-844-ZENITHUS (936-4848). Please call Monday through Friday from 8:00AM to 5:00PM CST. Please have your order number for reference.
- Technical Advice. If you need more information on any of the products that Zenith Industries LLC sells, please give our technical staff a call toll-free at 1-844-ZENITHUS (936-4848). Please call Monday through Friday from 8:00AM to 5:00PM CST.